SUNY Binghamton University • Cum Laude
Bachelor of Arts in Sociology, Cum Laude [GPA: 3.84]
Bachelor of Arts in Business Administration (Leadership and Consulting) [GPA: 3.92]
Aug 2021 – May 2025
Product Innovation Associate, Experience Integration and Strategy
PNC Financial Services • Jan 2026 – Present
• Led development of the Product Thinking Toolkit, creating curriculum and strategic resources
• Contributed to PNCFirst UX Redesign with wireframes and AI-enhanced workflows
• Facilitated Design Thinking 201 sessions across cross-functional teams
Passionate about exploring the intersection of artificial intelligence and user experience design, particularly in how AI can enhance strategic thinking and transform traditional workflows.
Designing conversational experiences with AI assistants, with a particular focus on accessibility. Exploring how voice interfaces and conversational AI can create more inclusive and intuitive user experiences for diverse user populations, including those with disabilities or varying levels of technical expertise.
Exploring AI as a strategic thought partner to reimagine business processes and workflows. Investigating how AI tools can enhance ideation, problem-solving, and decision-making across product development cycles.
Assisted in UX/UI redesign efforts for PNCFirst, PNC's market swap platform. Redesigned specific pages including calendar features and accessibility alignment, developing wireframes and leveraging AI-enhanced workflows to streamline user interactions and improve the overall trading experience for capital markets clients.
Built specialized copilot agents and AI workspaces to act as subject matter experts (SMEs) for specific projects. These custom bots enabled me to focus on leveraging creativity and strategic thinking while simultaneously challenging and improving the AI framework through iterative testing and refinement.
Designing an all-in-one test advocacy, customization, and accommodation system for standardized tests (college/university placement and graduate school). The project aims to make standardized testing equitable and accessible for all students by streamlining the accommodation request process and creating a more inclusive testing experience.
Using AI to predict user behavior and optimize experiences proactively. Investigating how predictive analytics and machine learning models can anticipate user needs, identify pain points before they occur, and enable data-driven design decisions that improve user satisfaction and engagement.
Product Innovation Associate • Aug 2025–Jan 2026
• Acted as Product Owner for Auto Product Management, redesigning Late Payment notification letters
• Managed ALS and LIS control hubs for accurate ACH rate discount application
Project Manager • Oct 2024–Jan 2025
• Led analytics-driven social media campaigns achieving 40% rise in engagement and 50% boost in client acquisition
• Mentored five students in competitive market analysis and client pitches
Salvage Renaissance • Apr 2024–Jun 2025
• Devised pricing and promotion strategies inspiring 200% surge in online engagement
• Established entrance to the upcycle/resale market
Merchandiser • Feb 2024–Feb 2025
• Orchestrated 300% YoY order growth by designing capsule collections for 50+ boutique buyers
• Ensured 100% order accuracy through comprehensive transaction audits
• Get recognized for significant positive contributions on projects (PNCFirst, XI File Org)
• Show in multiple projects (or multiple disciplines) that I have mastered design thinking and user empathy
• Help the XI team to work more efficiently, creatively, and collaboratively
• Facilitate a multi‑disciplinary workshop (e.g., empathy mapping, co‑creation, prioritization) with line-of-business partners or academic partnerships
• Meaningfully contribute to successful initiatives and projects (PNCFirst, etc.)
• Move slower with ideation, develop a deep understanding of DT (take people along the ride for idea generation)
• Craft clear, persuasive narratives that connect customer pain points to business outcomes
• Leading meetings/trainings/presentations/Q&As
• Inspire confidence in my style of management and leadership
• Get accepted to multiple part-time MBA programs
• After attending MBA program, upskill enough for a promotion
• Sabbatical → PhD program
• Teach fashion theory and development at a nearby university as a visiting professor, conduct research at work and beyond
Product Design and UX • Research and Analytics • Leadership and Strategy
• User Experience Design (eCornell)
• Agile Product Ownership in the Age of AI (NASBA)
• Design Thinking: Data Intelligence (frog)
• Product Innovation and Direction (PMI)
This research explores how American Generation Z workers navigate and perform social class through their appearance, behavior, and communication style, with a particular focus on the high-pressure fashion industry. Using ethnographic research methods with 20 employees across industries and age groups (including ethnographic interviews with 3 Gen Z fashion workers), the study investigates the performance of what is variously termed as class-influenced symbolic capital and a means of self-expression in the digital age.
Key findings reveal a complex tapestry of class signaling strategies, from the subtle art of 'dressing for success' to deliberate adoption of 'low-cost' luxury. Gen Z employees display a unique fluency in digital class markers, leveraging social media savvy and subtle style cues as both economic capital and cultural capital. The research identifies how workers 'class cosplay' performatively cross class boundaries, creating both opportunities and challenges in navigating professional landscapes.
This research contributes to the evolving discourse on social class and work by highlighting the intersection of fashion, materiality, and identity in the digital era. It explores how clothing choices and luxury brand affiliations both reflect and reproduce inequalities, creating a new battlefield of class boundaries in the modern workplace.
The study's implications extend beyond the fashion sector, offering critical insights into broader questions of social mobility, the performative nature of professionalism, and the role of technology in reshaping class dynamics in the 21st century workplace. By examining these issues through the lens of Generation Z, this research provides a timely and critical perspective on the future of work and social stratification.
TL;DR: At work, you show up most powerfully as a front‑end thinker and idea catalyst. Your greatest value lies in identifying what could be done rather than executing every step of how it gets done. You thrive in ambiguity and early-stage problem spaces, where creativity, curiosity, and reframing matter more than process adherence. Routine execution drains you; exploratory work energizes you.
Core Strengths
• Problem Framing: You define the right problem before solutions are pursued, transforming vague business pain points into clear, solvable questions and reframing constraints as opportunities.
• Idea Generation & Option Creation: You naturally generate a wide range of options, identify alternatives, combine ideas across domains, and resist binary thinking.
• Early-Stage Strategy & Discovery: Your strengths peak at the earliest stages of work—concept development, exploratory research, and translating insights into directional clarity.
Ideal Projects: You thrive when projects are early-stage, ambiguous, and undefined. Discovery phases, innovation initiatives, new product concepting, process reimagining, strategic exploration, user research synthesis, and workshop facilitation.
Bottom Line: You are a Generator. You create momentum, widen the solution space, and help teams avoid misaligned effort. When placed in moments of ambiguity, your impact is disproportionately large.
Jordan, your strongest orientation is for Generating
Generating is your preferred style of thinking and problem solving.
Some typical aspects of a Generator:
Here is how you prefer to gain your knowledge:
Experiencing
Your answers indicate that you prefer to Gain knowledge (understand) more by Experiencing rather than by Thinking.
Here is how you prefer to use your knowledge:
Ideation
Your answers indicate that you prefer to Use knowledge more for creating options (Ideation) than for evaluating options (Evaluation).
Creativity requires a balance of knowledge and imagination and good judgment. Science has identified two opposite ways in which people learn, that is gain their knowledge. One way is by Thinking (staying "in your head" or "getting it"). The opposite way is by Experiencing (being there through observation, experiment, "feeling your way" or "trying it, doing it, living it"). Science has also identified two opposite ways in which people use their knowledge. One way is creating options or ideas. The other way is evaluating these options or ideas.
Jordan, you have an Inclined generating style. What does this mean?
The distance of your profile "center of gravity" from the origin brings further insight into how deeply you tend to prefer your own style to the other styles. For example, finding yourself in the inner ring of your four concentric circles would indicate a more balanced profile (preferring each of the styles more evenly). Finding yourself in the middle or outermost circle would indicate being more "specialized" in your preferred profile style and less balanced. (If you fall in the outermost profile zone, you are further away from the others.)
The main thing to be aware of each of gravity and what it means to your own high quality problem solving and innovation success. Achieving breakthrough innovations requires high performance in each of the four stages of the process. You may need to give extra attention in certain stages to amplify your performance or call on others who are more inclined to complement your own profile. With respect to interactions with others, there may be times when you feel you should contribute your own style more relatively to the team. At other times when you recognize that others take over.